Support

Add your equipment, prepare a rental with its dates and quantities, then view expected returns. A partial return leaves the remaining quantity out on rental. Equipment marked as unavailable or quarantined should not be promised for a new departure.

Pro gives access to kit creation, rental duplication, PDF generation and adding new photos. Equipment, reservations, return tracking, drafts, the journal, iCloud sync, recovery tools and viewing existing data remain available for free.

Read the offer and subscription details.

If your installation was recognized as part of the pilot, the tools already included remain available on that installation without buying Pro. This access is recorded locally; it is separate from an Apple subscription and is not synced across devices.

Deleting and reinstalling the app may cause this local recognition to be lost. Syncing or recovering the register and “Restore purchases” do not automatically restore it. If you are unsure, contact support before uninstalling the app or subscribing.

Louevo keeps your entries on the device and automatically syncs stock, rentals, returns and their history, photos, kits and drafts to your Apple account’s private iCloud database. Sync is enabled by default. Your devices must use the same iCloud account and open Louevo. The Sandbox or TestFlight account does not replace the iCloud account.

When sync is enabled, a transfer is attempted after changes and when the app opens. While Louevo remains in the foreground, remote changes are also checked approximately every 45 seconds. This interval does not guarantee receipt: a connection, service availability and iCloud storage space are still required. Offline changes remain local until the next transfer.

In Settings → iCloud, check the status and date of the last confirmed transfer. You can turn off “Sync with iCloud” on this device to stop future transfers without deleting local or remote copies. A transfer already in progress may finish. This setting applies only to this device. Pro purchases and local pilot access are not included in the iCloud register.

Independent changes are reconciled. If the versions are incompatible, for example when a return or quantity has been changed differently, sync is paused. Your local register and the remote copy are retained for review; one incompatible version does not overwrite the other. Changing the iCloud account also pauses transfers for the register linked to the previous account.

Sync keeps a copy of the current register; it does not archive all its previous versions. A synced deletion may appear on other devices. Deleting the app does not automatically delete the iCloud copy. Before changing devices or uninstalling, check the last confirmed transfer and that the register is present on the other device.

The transferred copy is limited to 10 MB, including photos and history. If the limit is exceeded or the transfer fails, your local data is retained; support can help you understand the message.

Settings → iCloud shows sync problems. If an issue occurs, this page may offer “Try again”, the retained remote copy and recovery tools. Manual exports and restores are recovery tools, not a normal step in syncing.

A copy exported to Files contains client names, notes, photos and history in plain text: choose a trusted location. Recovery requires a check before confirmation. Do not uninstall the app to resolve an issue without checking your copies first.

This action checks the Pro entitlements of the Apple account that bought the subscription. It does not start a new purchase and does not recover your rental register. An expired subscription does not become active again through this action.

For a confirmed purchase whose entitlement has not yet been recognized, “Check my purchase” only repeats the verification. Do not buy a second time to resolve a pending message.

Open Apple subscription management, or iOS Settings → your name → Subscriptions. Canceling renewal normally preserves access until the end of the period already paid for. Uninstalling Louevo does not cancel the subscription or delete exported copies.

A purchase in a test version must be explicitly identified by Apple as a test with no charge. In the App Store version, confirming a purchase commits to a real purchase. Apple provides the country and currency; inconsistent pricing should be reported before any confirmation.

The PDF uses information from your register to prepare or summarize a rental. Louevo does not process payments, deposits or invoicing, and does not certify the identity of the parties or the legal value of your photos. Review the content before sharing it.