A question, an issue or a request about your data?
contact@moodapps.frBefore you contact us
Tell us the app version, your device, the system version and the steps that cause the issue. A redacted screenshot or a fictional example may help. Do not send passwords, payment details or private documents.
Need help?
Include your Passage version, iOS version and the steps causing the problem. Do not send access codes, full backups or client photos unnecessarily.
Keep your work
A visit in progress can be found in My locations and in history. Saved tasks and photos are retained locally. Entry screens indicate a saved draft or an error to fix.
Change iPhone
In Settings, export your library in .passage format to a location of your choice, then import it on the new device. A conflict stops the import without replacing existing data. For invitation-based client access, also export encrypted access details in My client links and keep their code separately.
Archive a location
Archiving keeps visits and photos. Find the location in Settings → Archived locations. Archiving does not disable client links already shared: manage them separately.
Share with confidence
Review your PDF and explicitly choose its recipient. A client link can be read by anyone who holds it. Disabling it does not delete copies already saved by a recipient.